Return/Refund Policy

Return/Refund Policy

1. As flowers are perishable, we do not issue any refunds or returns. (read below for specifics)

2. Notification: All issues must be reported within the same day of delivery. If you are calling after hours, please leave a message or send us a text with your contact information, and we will return your call on the next business day.

3. Damaged Items: We will happily replace any item that has been damaged or had its quality affected during the shipping/delivery process only.

4. Quality Basis: Returns are accepted on a “quality” basis only. Personal preferences, such as “not liking” the arrangement or not feeling like you got your "monies worth", are not grounds for a return.

5. We will do an exchange if you received a completely wrong order. this means in case you have received all the wrong flowers (reference substitutions section/page), wrong size, or wrong amount value  compared to purchased.

6. Different bouquet or vase are not subject to return or exchange, as our arrangements and bouquets are uniquely designed and made specifically for your order. Photos provided on the web-site are examples of similar designs. The results may vary as florist will choose the best options out of the flowers available for that day.